Since 2009, OE Method Academy have been helping businesses to improve their processes, products, service and quality levels through facilitating and coaching improvement projects.

Some highlights from our previous engagements:

All of these changes can improve productivity and increase the available people resource to the businesses, paving the way for them to invest in opportunities that will generate growth.

84%

REDUCTION IN CUSTOMER COMPLAINTS

By reducing errors, simplifying processes and streamlining delivery, one of our clients in the health insurance sector was able to do more with less. This resulted in happier customers and more engaged staff members.

81%

IMPROVEMENT IN SERVICE QUALITY

Using data-driven tools and techniques, one of our banking clients was able to deliver services more quickly and to a higher standard when waste and rework were removed from a credit approval process.

237%

RETURN ON INVESTMENT (6 MONTHS)

Cutting waste and variation made the customer on-boarding processes more efficient for one of our energy utilities clients, saving costs while improving the customer experience. The training & follow-up project yielded 237% ROI in the first 6 months.